1. What we collect
When you use Live Chat with a business, we store the conversation messages so the business can respond and so support can help. If you choose to rate a conversation, we store the star rating (1–5), your optional written feedback, the time of submission, and the conversation, customer and business it belongs to. We do not collect your device GPS for ratings, and we never track your location in the background.
2. How reviews are displayed
Submitted ratings contribute to the business's public average rating and review count. Published reviews may be shown on the business profile page, on relevant product/service pages, and in the app. To protect privacy, reviews are shown with a shortened reviewer label (for example, "Ramesh K.") — your phone number and full name are never shown publicly.
A rating you give after a Live Chat is an overall rating of the business. It is not presented as a rating of an unrelated product. Ratings that are specifically about an order item are shown separately from overall business ratings.
3. Moderation
Every rating is validated on our servers. Depending on the platform's current moderation setting, a review is either published immediately or held for administrator review. Administrators may hide or restore reviews that violate policy, and every moderation action is recorded. Businesses cannot edit or delete your review; they may only post a clearly-labelled reply.
4. Your choices
Rating is always optional — you can skip it and still leave the chat. Only one rating is accepted per conversation. You can ask us to remove your review by contacting support. We do not sell your data.
Last updated: 24 Oct 2026 (IST)